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"My overall experience was great. The staff was courteous and helpful. The pool was clean and chill. The visit was seamless. "

"very clean, quiet location. breakfast buffet was good. I was surprised by the complimentary laundry facilities"

"The breakfast was excellent. Do yourself a favor and add it at the time of purchase esp if there are 2 of you, you will literally save more than half the price than if u paid at the hotel. The shower is second to none for me! Wow! Best one in any hotel I have stayed. Staff is great and rooms are nice "

"We had a connection cancelled due to severe weather and got stranded in Chicago late in the evening. I booked this hotel on Hotels.com thinking it had an airport shuttle. It did not. When we arrived, the line to checkin was nearly out the door with one young girl working the desk and clearly using her phone to FaceTime someone who was guiding her through every step, every click of the mouse, etc. She was not trained and should not have been there alone. As a result, we stood in line for well over an hour to get checked in and didn't get to sleep until around 2am. This turned a miserable day into two miserable days."

"Friendly staff made the stay enjoyable"

"From the start to the end of my stay, everything was great and the staff was very accommodating and attentive and very welcoming. I am excited to book my next stay.. "

" I booked 2 rooms and was involved in a car accident 3 hours b4 check in. Messaged the property but no response. Then I was still charged for both rooms. Total loss with Hampton"

"Sauna didn’t work"